Provided comprehensive 1st and 2nd line support for servers, desktops, laptops, and printers. Monitored server hardware, software, and system backups to ensure operational continuity. Investigated and implemented proactive ways to reduce recurring call volumes on the service desk.

Handled incoming incidents promptly via phone, email, and internal logging systems. Diagnosed and resolved a wide range of hardware, software, and network technical issues remotely. Managed Active Directory tasks including creating, moving, and deleting users, as well as password resets. Took complete ownership of logged incidents from initial contact through to final resolution and closure.

Providing 1st and 3rd line support to the business and Clients. Procurement of IT equipment laptops, printers, etc. New systems implementation. Server maintenance. Network monitoring and troubleshooting and User training on new systems. Backups and CCTV installations.