AI Agent & Business Solutions Specialist
Apr 2025 – Present · Brazil
• Design and deploy domain-specific AI agents for customer service, executive operations, education, marketing, healthcare knowledge support, and market research, translating business requirements into usable AI-assisted workflows. • Build system instructions, conversational workflows, guardrails, human-in-the-loop controls, and structured knowledge systems to improve response consistency, contextual relevance, and operational reliability. • Transform books, PDFs, articles, FAQs, playbooks, and technical documents into AI-ready knowledge resources, enabling specialized assistants to provide more grounded and context-aware responses. • Test agent behavior and identify failure patterns, refining instructions and safeguards to reduce unsupported responses and improve adherence to intended workflows. • Integrate solutions using ChatGPT, Custom GPTs, Perplexity, TESS AI, [contact hidden], WhatsApp integrations, APIs, Linux, and VPS environments. • Translate operational problems into practical AI use cases and implementation plans, helping users adopt AI without requiring traditional software-development expertise.
AIAI AgentsCursorCustomer ServiceLinuxResearch
Executive Director & Business Consultant
May 2009 – Nov 2013 · Brazil
• Developed and executed strategic action plans for business growth, market expansion, operations, marketing, and organizational improvement. • Advised leadership on customer acquisition, team development, operational priorities, performance improvement, and process change. • Coordinated initiatives combining business strategy, technology, marketing, leadership, and execution to translate organizational priorities into practical actions.
OrganizationalTeam DevelopmentLeadership
Brazilian Representative & Country Operations Lead
Jan 2017 – Present · Canada
• Built and maintained the digital infrastructure supporting the organization’s online education model, including websites, learning platforms, and streaming systems used for remote instruction and video-based training. • Enabled the delivery of distance-learning programs by configuring and maintaining LMS environments, streaming technology, and digital content workflows for online classes and instructor development. • Expanded the school’s digital presence in Brazil through integrated website, social media, Google visibility, campaign planning, and content strategies. • Led the Brazilian operation across administration, marketing, technology, instructor development, student progression, and coordination with the Toronto headquarters.
LmsDigitalSocial MediaPlanningTeam Development
Volunteer Business Mentor & Venture Readiness Advisor
Feb 2024 – Feb 2026 · United States
• Mentor purpose-driven and impact-oriented ventures preparing for growth and potential investment, with a focus on commercially sustainable business models and measurable social, environmental, and economic value. • Support founders in developing and refining business plans, Lean Canvas models, SWOT analyses, value propositions, market positioning, operating assumptions, and growth strategies. • Translate business ideas into structured plans, documentation, milestones, and decision frameworks designed to improve venture readiness for investor and funding presentations. • Provide ongoing strategic mentoring to founders, identifying business risks, operational gaps, market opportunities, and practical actions required to strengthen the venture. • Mentored a technology and telecommunications venture for more than one year, supporting the development and refinement of its business model and investment-readiness materials.
Team DevelopmentDocumentationCanvas
Founder & Technology Solutions Director
Jan 2003 – Present · Brazil
• Founded and lead a technology company delivering professional streaming, digital infrastructure, hosting, web services, and emerging AI-enabled solutions for business clients. • Design and deliver solutions for live streaming, video-on-demand, Cloud TV, low-latency broadcasting, IP-camera streaming, websites, and digital communication based on client operational requirements. • Manage Linux servers, VPS environments, web services, APIs, scripts, and third-party integrations to support reliable delivery of digital and streaming services. • Lead business strategy, sales, partnerships, client relationships, project delivery, technical operations, and service continuity, combining commercial decision-making with hands-on technology experience. • Expanded the company’s capabilities into AI-assisted customer service, audience analysis, marketing workflows, conversational agents, and operational automation. • Developed and maintained business websites and web-based solutions using HTML, CSS and JavaScript, supporting clients’ online presence, digital services, and web operations.
CssDigitalCustomer ServiceHtmlJavascriptLinuxWeb ServicesSalesScripts
